The principal developers of iText, Bruno Lowagie and Paolo Soares, maintain frequent contact with users through the iText mailing list. Users are encouraged to post questions about iText if their examination of the extensive on-line documentation does not provide the needed answer.

According to Nabble, the aggregator of on-line user mailing lists, iText is one of the top 10 most active lists in Java. This means you're likely to get help from expert users and, frequently, from iText's authors.

If you need guaranteed response time to your questions, contact iText Software for a support contract.